Software Support

Software support

Software Support provides training, support and installations for Management Information Systems (MIS) used by schools; this includes a range of SIMS applications and third party applications.

The team also provides training and support for MS Office (including 2010 and MS 365). Unlimited training is provided to all school staff that requires SIMS. We work in partnership with other LA teams and external providers. The support also enables schools to meet their statutory obligations by recording and retrieving data effectively.

Included in the service

  • Unlimited SIMS training for all school staff
  • Unlimited MS Office training for administrative support staff
  • Training delivered by qualified and experienced staff
  • Training programmes tailored to meet your needs
  • Unlimited support - telephone, email and remote access
  • SIMS upgrades and patches installed as required
  • Ten hours tailored support
  • User group meetings
  • Product demonstrations
  • Consultancy
  • Additional guidance notes at key times e.g end of key stage, setting up the new academic year
  • Exam survival kit
  • Support on new releases

Benefits to your school

  • A transparent charging structure
  • Training at local venues
  • Training and presentations can be delivered at school
  • Service desk manned by Software Support team
  • Upgrades scheduled around your school day to minimise disruption to your service
  • Tailored service - we are here to help you when you need us
  • Discounted software application licences
  • Externally accredited by Capita guaranteeing quality service
  • Represented at Capita SIMS meetings

Further Information

Please refer to the Software Support SLA for a list of applications

Quality Assurance

This service has been fully accredited since 2010, having been assessed by Capita for training, support and upgrades for secondary, primary and special schools. Accreditation means that schools using SIMS receive the best quality support and training.

The following scores are the result of the 2016 school survey (out of 6).

  • Quality of helpdesk - 5.64
  • Quality of training & consultancy - 5.41
  • Quality of technical (SIMS upgrades) - 5.33
  • Helpfulness of visits - 5.64
  • Quality and effectiveness of remote support - 5.73
  • Quality of communication - 5.56
  • Level of customer service - 5.68
  • Quality of Wirral’s SIMS support - 5.56

Contact

Call Lorraine Mitchell on 666 3840 or email lorrainemitchell@wirral.gov.uk